FAQ
Shipping, returns, organic, vegan, and how to use Nicoya.
About Nicoya
Yes. Nicoya is COSMOS certified by the Soil Association, licence CS17251. Look for the * on each INCI list. Those ingredients are certified organic.
No. We are cruelty-free. We do not test on animals, and we don’t ask anyone else to.
No. Hot Lips contains beeswax. The rest of the single products are plant-based; check each INCI if you avoid specific ingredients.
Many customers do, but essential oils are personal. Patch-test, and ask your practitioner if you’re unsure, especially with Hot Lips (cinnamon) and The Fixer.
Unopened items can be returned within 14 days of delivery. Opened products can’t come back (hygiene). Buyer pays return postage unless we sent the wrong thing or it arrived damaged. Then contact us within 7 days at support@nicoyaorganics.co.
UK 2-4 business days after we pack (1-3 business days). Europe 4-7. US & Canada 7-14. Rates at checkout. Free shipping on UK orders over £80, and on US orders over $110.